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Shipping, Refunds & Returns

Our Policies

DELIVERY WITHIN AUSTRALIA

With free shipping on all orders, it’s now even easier to shop! All orders will be printed within 3 business days, and posted immediately after this – by Express Post. You should receive your order within 5 business days. Australia Post has been busy lately with Coronavirus delays but if by chance your order will take longer, I will contact you to let you know.

Please note that Frianki does not offer returns, exchanges or refunds in the case of a changed mind and/or if an incorrect size has been ordered.

Each art work is printed to order, so please take this into consideration before purchasing. If the art has been damaged during transit, contact me immediately so that a we can arrange a replacement.

If an order has been returned after an attempted delivery, then an additional shipping fee may occur so that your order can be re-delivered.

Thank you – and please don’t hesitate to get in touch if you have any questions!

 

EXPRESS POST FOR ALL ORDERS

Each print is shipped depending on the combination of sizes ordered. For A4 & smaller print sizes, each print is placed in a clear cellophane bag with backing board, and then sent in a rigid, 700gsm A4 mailer, so no bending!

For A3 and smaller print sizes, each print is placed in a clear cellophane bag with backing board, and then packaged in a rigid, 700gsm A3 box mailer, and notified fragile when sending.

For A2 size print sizes and above, each print will be placed in a clear cellophane bag, then carefully rolled to be placed in a 600mm mailing tube. Once you have received your print, you simply unroll the work, place it on a flat surface with some flat heavy objects lying on top (like books) overnight. The print will then be flat to frame. Depending on the amount of other prints ordered, any smaller prints will be sent rolled also, or mailed as per the above.

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